CAP/ADID Membership Services Manager Position Available
April 8,2011
Membership Services Manager - Job Description
Central Atlanta Progress, Inc. (CAP) is a nonprofit corporation of Atlanta business leaders, property owners and institutions working with each other and with government since 1941 to help build a better center city. It carries out research and planning and acts as a catalyst for a wide range of programs and projects for the improvement of Downtown Atlanta. The Atlanta Downtown Improvement District (ADID), founded in 1995 by CAP, is a public-private partnership that strives to create an attractive, safe and livable environment for Downtown.
Central Atlanta Progress seeks a full-time Membership Services Manager to create and implement a comprehensive annual membership campaign to acquire new members and retain and upgrade current members. The Membership Manager will be responsible for four overarching goals:
- Achieve specific revenue goals from membership-level giving
- Grow the overall number of members to a specific target
- Ensure a positive member experience – and high retention rates – through the creation and implementation of a successful membership services program.
- Work closely with staff to develop members as active participants in programmatic initiatives
Reporting to the Vice President of Marketing, the successful candidate will be responsible for the following:
- Maintain accurate and current member databases
- Ensure timely and accurate fulfillment of benefits
- Arrange membership events and council meetings in coordination with staff
- Develop and implement traditional fundraising techniques and new initiatives to acquire new members and sponsors
- Ensure high quality records management and customer service for existing and potential members
- Serve as project manager for the production of membership information delivery and collateral material – including e-mail, e-news, newsletters, brochures and other publications and mailings
- Assist in the preparation and management of membership department budget
- Serve as liaison for membership recognition lists in publications including: annual report, newsletter and website
- Manage data entry and ensure accurate and timely entry of revenue tracking and other records
Minimum Qualifications:
- Candidate must have a four year college degree in a related field
- Minimum three years membership and/or marketing experience and/or training; or equivalent combination of education and experience
- Database management experience and knowledge of fundraising software preferred
- Intermediate to advance skills in word processing, spreadsheet, database, presentation software and internet required
- Ability to learn new web-based tools and software including CityLight, Adobe Illustrator/PhotoShop
- Strong writing, speaking and grammar skills
Knowledge, Skills and Abilities
- Accuracy, timeliness and strong organizational skills essential
- Excellent writing and speaking ability and strong interpersonal skills necessary
- Salesmanship and the ability to inspire and motivate prospective members
- Experience with new media technologies, such as blogs, twitter, and online social marketing preferred
- High energy, positive, “can‐do” attitude, flexibility, teamwork, and attention to detail; high degree of initiative required
- Ability to analyze statistical and technical data
- Strong computer literacy is essential: Mac and PC; MS Office
- Experience with IT troubleshooting helpful
To Apply
Interested applicants should e-mail their letter of interest and resume to Michele Santa Maria, Director, Human Resources & Payroll, at msantamaria@atlantadowntown.com or fax to 404-506-9947.
The Hurt Building, 50 Hurt Plaza – Suite 110, Atlanta, Georgia 30303
www.atlantadowntown.com
Closes April 30, 2011
Position Classification
This is a full‐time position. Salary is $40,000 – $45,000, commensurate with experience. A competitive benefits package is provided.
Central Atlanta Progress, Inc. is an Equal Opportunity Employer