Thank You Notes to Ambassadors

Here is a small sampling of the numerous thank you notes we have received over the years. Tell us how we are doing by contacting did@atlantadowntown.com.

I live in Marietta and attended yesterday a special tour downtown which started at the old Rich's Department Store. I thought I remembered where the building was located, but got somewhat turned around after I parked the car. After asking two policeman and a pedestrian who looked like he might know, I found a true angel! Meeting Ambassador Maddox was nothing short of a miracle. I was at some area known as the board walk and saw her talking with several people who were sitting around enjoying the cool outdoors. She immediately went into action - she knew where the building was, but wanted to first confirm her directions by making a phone call. Then, rather than just telling me, she escorted my friend and I to the exact spot. All along the way, we had such a nice, interesting, and educational conservation. Before she left us, she gave me a number to call if we needed anything else or help finding our car. First and foremost, Ambassador Maddox is an exceptional human being in every sense of the word. Second, she has to be the greatest ambassador on your staff - I was so impressed by her genuine interest in me, her kindness, and her professionalism. I was truly blessed to meet her. I have never heard of the ambassador program, but it is outstanding and was certainly there for me when I needed you the most. MANY thanks! -Russ

I just wanted to send a very sincere thank you to Mr. Michael Dozier. I ended up staying the night in Atlanta unexpectedly in late June 2019 in order to get an updated passport to travel overseas. While this was an unfortunate circumstance, I ended up meeting Mr. Dozier who was so very helpful and comforting. He brought a smile to my face during what was otherwise a very stressful day and a half. I ran into Mr. Dozier numerous times on June 27th as I was to and from the Passport agency. He is a great representative of Atlanta, your ambassador program, and overall a very professional, thoughtful, and kind person. Every city should have this program - I not only saw Mr. Dozier but several other ambassadors that day helping folks out with finding and navigating their way through your city. Kudos to Mr. Dozier and to the Atlanta Downtown Improvement District for organizing such a great program.  -Laura

I just wanted to extend a sincere thank you to Officer Dozier for his outstanding service this afternoon. My cousin and I parked our rental car to attend a bus tour this morning and after the tour ended, discovered we didn’t exactly remember where we had parked. Officer Dozier saw that we needed help and worked with us diligently until we were able to recover our car. We truly appreciated his help and wanted to let you know he went the extra mile to ensure that our needs were met. -Kim

I want to thank Mr. Lang and Mr. Spillane for their assistance today in helping me find my vehicle. I got turned around when I left my appointment today and headed in the wrong direction. After a frustrating hour and a half wandering up and down streets, Mr. Lang spotted my distress and offered his assistance. He then took me to a service spot and I provided Mr. Lang and Mr. Spillane my vehicle description, a white Ford Explorer. Within half an hour they found it. What a relief! -Betty

I live Downtown and have been aware of the fine work our Ambassadors do to enhance the experience of tourists visiting the neighborhood. I had no idea they also were available to help locals recharge their car batteries! Yesterday, I found my car wouldn’t start and checked with the condo concierge about available solutions. She immediately called the Ambassadors for help. Within minutes, Ambassador Ricardo Watts was on the scene. He was very polite and took all the time needed to get the slow-to-be-revived car battery back to life. He didn’t give up! I am so appreciative of this service. While I hope never to have to call for battery help again, I’m grateful that the Ambassadors are available for such help. -Ginny

We visited your lovely city from the UK and first met Mr. Dozier at the booth opposite the Ritz Carlton, and he gave us a lot of very useful information. We met him by chance several times whilst we were in the Peachtree shopping centre having breakfast, he was on his way to work, on each occasion he made time to sit down with us and help us with our day's itinerary. We found him very professional, helpful and had a very friendly manner, he promoted the overall Ambassador Force in a great light. If he did not know the directions we needed, he made phone calls which helped us greatly in enjoying our stay in Atlanta."-James and Fiona

Thank you SO MUCH to Ambassador J. Murray today for his help! I took the day off of work so that my daughter and I could go to the Children’s Museum for a special day together since she is turning 5 years old in a couple of days. The regular deck we usually park in was full, so we parked in a surface parking lot a few blocks away. When we left, we went in the wrong direction and got a bit turned around. Long story made short, we couldn’t find our car! We enlisted the help of 2 parking lot attendants at other decks/lots, 2 concierge staff at 2 different hotels and a Lyft driver. None of them could help us locate our car! After searching for almost 2 hours, one of the Marriott’s staff called Mr. Murray and he quickly arrived, asked us a few questions about our memory of the lot and the details of our car and he went off to search. In 10 minutes he returned to the Marriott and escorted us to our car!! He was a godsend!! Thank you so much!!! People like him make me proud to call Atlanta my home!!! I was at my wit’s end and my daughter was nearing meltdown mode. I am so thankful! -Dawn

We are remiss in not thanking you sooner for providing the Ambassadors for our off-site dinners while in Atlanta.  Their presence and support gave all of us a sense of security.  We are grateful for you also taking the time to meet with us at the Marriott to align the Ambassadors.  This program is absolutely outstanding and we fully recognize its value.  How I wish more big cities would engage in such a terrific effort. -Kim and Ashley

I want to be sure that Milton Owens gets a pat on the back for a job well done. Saturday night my wife and I met a couple for supper and walked to a play. After the play I realized that I wasn’t sure which deck I’d parked in. As I was beginning to search, Mr. Owens asked if we needed help. He went out of his way to locate my car. He took my ticket, went to a particular deck, returned to say he’d found it, and led us to the car. All the while he was assisting others by answering their questions.

As a native Atlantan it made me proud that we have organizations like CAP and people like Mr. Owens. And what a great impression that must make on out of towners. Please be sure to thank Mr. Owens, and keep up the good work. -Joe B.

Really great idea! A very nice man helped me figure out how to get to my hotel after I got off at the wrong metro stop. Keep up the good work! -Jill B.

I have to let you know how wonderful Mr Albert Jackson is! Last week, I was in town for a couple of days for a work event and was staying at the Marriott Marquis Hotel  downtown.  My car had been parked for 2 days in the garage across the street which you all monitor.  When getting in my car to drive home, I notice I have a flat tire!  Good gracious, what a set back and what in the world do I do? Call my husband.....no help...  Searching for answers, thinking of what to do, and who walks by?  Mr Albert Jackson!  I think the man up there was looking out for me on this one...  

So, I had no clue the parking deck has actual people who monitor these places, but it makes sense, and his timing was impeccable.  I am sorry to make a short story long but I want to make sure you get my point. Mr Jackson was an angel and not only did he get my tire issue corrected, he went over and beyond the call of duty, and with an amazing  attitude. He is a true leader, very professional, courteous, and he is amazing. 

I wanted to give him a little money for helping me and he would not accept it. I just hope he is being paid well, because he is an absolutely amazing person and I hope you value him as a part of your team there. I asked if he would at least give me him contact information and yours so I can send you this information. I hope you will pass this along to the top of the ladder, so he can get more recognition and maybe even an award of some sort. Thank you for reading this. -Kim M.

My name is Avery and I work [in] downtown Atlanta. On Wednesday evening, I ended up working until around 8P….it was dark earlier than I expected and the safety officer in our building suggested the Ambassador Force Program for an escort. Only a few minutes passed and Mr. Milton Owens was on our door step to walk with me to the State parking garage at 90 Central. He was so nice, courteous, and willing to tell me about the Ambassador program and what it does in the downtown area with providing directions and all types of assistance. I even tried to offer him a tip for his kindness but instead he offered a business card with your name on it. I truly appreciated his service and positive attitude….he removed my angst about walking to my car after dark at the Five Points area in front of 2 Peachtree.   
 
This email is to thank Mr. Owens and let you know how important I believe this program is to the health and safety of this area.  So, thank you. -Avery F.

Yesterday morning, I dropped my wallet in a parking garage near Peachtree Center. I didn’t realize it was missing until late in the afternoon, when I went to use it.  I started a frantic search for it, only to realize that I had several missed calls on my phone. Mr. Bernard Geter had found my wallet shortly after I’d dropped it, looked online to find me, and left a message for me. We spoke yesterday afternoon, and my wallet was returned to me in person by Mr. Geter this morning – with all $102 in cash still inside.

This was proof that not only are there still good, kind, honest people in this world, but also that your company employs one of them. I thanked him this morning, but I felt like someone else should know too. -Lysa M

After fighting rush hour traffic I found a parking garage that I thought was near the Congress Center. It was not that close, it was a good six to eight blocks away. After going through the NRA exhibits, I exited the Center at a different location than where I went in. After walking for about an hour in the very hot downtown Atlanta, I could not find the parking garage where I parked my vehicle. I found a Georgia State University officer and asked for help, after riding with him for a while without finding the parking garage, he put me in touch with Lorne Coleman. To make a long story short, Mr. Coleman asked me questions about landmarks I had not thought of, but all I could remember was the trolley tracks curving in front of the garage. Although Mr. Coleman was very busy, he took the time and patience with me and after checking several parking garages he found the one I was parked in. I was and still am very grateful to him and the department he works for. I am retired from the City of Huntsville where I worked closely with our police department for over thirty-seven years. I don't know of many of Huntsville's officers that would go the extra mile as Mr. Coleman did. I feel his help needed to be recognized, because he sure helped me at a time when I needed it most. Thanks again.  -Mike H.